Orders & Shipping
1. How long will it ship after purchase?
When your order is successfully paid for, it will normally be issued for you within 48 hours. There will be delays in case of weekends or holidays.
If there are force majeure factors such as natural disasters, it may cause the transportation time to become longer. Thank you for your understanding.
2. Is it possible to update or cancel my order?
If the order hasn't been shipped yet, the order can be updated and cancelled for free. You can contact us at support@moprobo.com
If the goods have already been shipped, you need to send them back on your own initiative after you receive them. Only after we receive the goods and confirm that everything is correct can we cancel the order and issue a refund.
3. Is it possible to change the shipping address when the order is paid for successfully?
Sorry, it cannot be changed. So please make sure that the address you filled in is correct before placing an order.
4. Which logistics company does your transportation service come from?
We currently work with three logistics companies: FedEx Ground/ FedEx Ground Economy/ USPS.
We will match you with the most suitable logistics transportation service according to your region, but we do not support the specified logistics service.
5. In case the package is lost or damaged, who will bear the loss?
1. If you haven't purchased the CAREBOX Package Protection cover, the purchaser will bear the loss.
2. If you have purchased the CAREBOX Package Protection cover, CAREBOX will bear the loss.
Please carefully read https://carebox.global/package-protection/faqs and choose the package protection rights according to your personal needs.
Key points of the CAREBOX Package Protection cover scope:
- The total value should not exceed $10,000.
- For packages marked as "undelivered", you must report within 90 days of ordering.
- For packages marked as "delivered", you must report within 7 days after the "delivery" display, and provide any one of the following proofs:
1）Police certificate
2）On - site video proof materials
3）Loss certificate provided by the logistics company
4）Written document provided by other qualified personnel
6. In the event of warranty of moprobo products, who will bear the Courier costs for shipping?
When moprobo products return and warranty due to quality problems, the Courier costs will be borne by moprobo, please keep the payment voucher and contact us for reimbursement;
When moprobo products are due to your personal reasons for return and warranty, the delivery costs will be borne by you personally. Thank you for your understanding.
Frequently Asked
1. How long can the floor washer be used after filling the clean water tank once?
After filling the clean water tank once, it can be used for about 45 minutes.
The sewage tank needs to be cleaned about every 20 minutes before continuing cleaning.
2. How to charge moprobo?
After the base station is connected to the power supply, push the machine into the base station to start charging. The entire charging process takes about 2 to 3 hours.
3. How often do all parts need to be replaced?
About Magic Wand：
It is recommended to replace the magic wand every 1-2 weeks, and a box of magic wand (10) can be used for about 3-5 months.
About Cleaning Formula：
One bottle of our cleaning formula lasts for about 20 uses. Simply use one capful (around 25ml) of the cleaner with 1 liter of water.
About TankType：
The TankType is strong, durable and easy to maintain. It only needs to be replaced once a year.
4. Is moprobo noisy when it is running for cleaning?
When moprobo is running, it is extremely low in noise, similar to the decibel level of raindrops or boiling water. You can safely clean the floor even when children and pets are sleeping.
Know More
1. How high is the machine when it is lying flat to clean under the bed or sofa?
After lying flat at 180°, the height is about 14cm. There is no need to worry about the dead corners under the sofa and bed anymore.
2. Is moprobo noisy when it is running for cleaning?
When moprobo is running, it is extremely low in noise, similar to the decibel level of raindrops or boiling water. You can safely clean the floor even when children and pets are sleeping.
3. How much moprobo formula should be used each time?
Mix 25ml of moprobo formula with 1L of water. That is, when filling the clean water tank with water, add one capful of moprobo formula.
4. Do we need to pull out the unit from the charging dock after the recommended 2-3 hours charging?
No, the machine has a power off protection device, it will automatically power off after charging.
5. How can I enable the game mode?
Press the Power Mode Trigger three times in succession to enable the game mode.
