Return & Warranty

We hope you are satisfied with your order. If not, we’ve made the return process simple and convenient. Please note that manufacturers, suppliers, or publishers other than moprobo.com may have their own relevant policies; reach out to us for details. Return and refund policies may vary in accordance with local laws and regulations.

To start a return, please contact support@moprobo.com. If you didn't receive our reply email, you can also send a direct message to our official Facebook/Instagram account. We will reply you once we receive the message.

Return Summary

• Return Window: Returns are accepted within 30 days of delivery.
• With no quality issue,  the return shipping cost would need to be covered by the customer. With a quality issue, we will cover the return shipping fee or resend the replacements.
• Products Covered: Both machines and accessories can be returned.
• Packaging & Accessories: Products must be returned with all original packaging and accessories.
  
• Replacement Returns: If a replacement machine is provided, the original machine must be returned within 30 days of receiving the replacement. Please note that accessory parts do not need to be returned. Failure to return the original machine within this timeframe may result in loss of warranty coverage.

Quality-Related Returns

• Within 30 days of delivery: You may request a full refund or a free replacement.
• After 30 days: We will provide a free repair service or replacement of defective parts, depending on the issue

Non Quality-Related Returns

• With no quality issue, the return shipping cost would need to be covered by the customer.

Fees

• A 1% restocking fee will be subtracted from all refunds to cover product inspection costs.
• Original order shipping fees are non-refundable.

Order Cancellation

• Before Shipment: Cancellations are permitted, and a full refund will be provided.
• After Shipment: Orders cannot be canceled once shipped.
• Refusal of Delivery: Refusing delivery will result in a deduction of double the shipping fee from your refund.

Address Error Policy

• Before Shipment: If you notify support@moprobo.com of an address error, we will help to change the order address or issue a full refund for you.
• After Shipment: The shipping address can't be modified after the package is shipped out.  If the error is reported after dispatch or goods are returned due to failed delivery, a double shipping fee will be deducted.
• Loss due to incorrect address: Customers are responsible for losses caused by incorrect addresses.

Return Process & Refund Timeline

1. Start your request via contact support@moprobo.com.
2. You will receive step-by-step instructions and a shipping label (where applicable).
3. Return the product with its original packaging and accessories.
4. Refunds will be processed within 14 business days of receiving your return at our warehouse. You will be notified by email once the refund is issued.

Return Address

Return Warehouse Address:
Jerry（CAREBOX), 14909 Bartram creek Blvd, Jacksonville, FL 32259

Important: Do not return items directly without submitting a request through our portal. Unauthorized returns will not be accepted.